Monthly Archives: | July, 2016

Why your Office 365 network needs professional IT support?

Microsoft’s Office 365 is now very much at the core of many small & medium business IT systems. With its enterprise class exchange messaging service and its default office suite products like Outlook, Excel, Word, and PowerPoint all available by subscription, it is difficult for some to understand why a business would need IT support outside the standard Microsoft technical support offering. So it is worth exploring what can be expected of Microsoft technical support and what are the additional IT services a provider like Computer Troubleshooters can offer to your business. Standard Microsoft Office 365 Technical Support If something goes wrong with Office 365 support is a major issue – to assist you in understanding the role Microsoft support plays in helping with Office 365 should you encounter an issue, they (Microsoft) classify Office 365 technical support into 3 types: Critical: Events that prevent you from accessing or using your services or data, severely impact deadlines or profitability, or affect multiple users or services. Available: 24/7, Response time: one hour High: Events that affect the productivity of users but have moderate business impact, can be dealt with during business hours, or affect a single user, customer, or service. Available:

What is Cryptolocker or Ransomware?

Cryptolocker or Ransomware is a piece of code, if run, will search all your drives for documents, spreadsheets, pdf files etc and encrypt them with an encryption key. After encryption it will usually rename the files as filename.encrypted. This code will encrypt files even on mapped drives to servers, so backups are essential. You will either have to restore from backup or pay the people who have encrypted your files for them to send you the decryption key. This usually costs around the $1000 mark and payment is usually required with Bitcoins, an internet currency.