Microsoft’s Office 365 is now very much at the core of many small & medium business IT systems. With its enterprise class exchange messaging service and its default office suite products like Outlook, Excel, Word, and PowerPoint all available by subscription, it is difficult for some to understand why a business would need IT support outside the standard Microsoft technical support offering. So it is worth exploring what can be expected of Microsoft technical support and what are the additional IT services a provider like Computer Troubleshooters can offer to your business. Standard Microsoft Office 365 Technical Support If something goes wrong with Office 365 support is a major issue – to assist you in understanding the role Microsoft support plays in helping with Office 365 should you encounter an issue, they (Microsoft) classify Office 365 technical support into 3 types: Critical: Events that prevent you from accessing or using your services or data, severely impact deadlines or profitability, or affect multiple users or services. Available: 24/7, Response time: one hour High: Events that affect the productivity of users but have moderate business impact, can be dealt with during business hours, or affect a single user, customer, or service. Available:

Cryptolocker or Ransomware is a piece of code, if run, will search all your drives for documents, spreadsheets, pdf files etc and encrypt them with an encryption key. After encryption it will usually rename the files as filename.encrypted. This code will encrypt files even on mapped drives to servers, so backups are essential. You will either have to restore from backup or pay the people who have encrypted your files for them to send you the decryption key. This usually costs around the $1000 mark and payment is usually required with Bitcoins, an internet currency.

If this windows pops up on you screen, just reboot your computer, do NOT phone the number on the screen. This is a scam. It is advised to then scan your PC.

If you receive an email from AGL do NOT Click on the links or open the attachment. This has Cryptolocker and will encrypt all your files. #cryptolocker #malware #agl

The latest malware email. Do NOT click on the links. #cryptlocker #malware #telstra

Microsoft has invested heavily on Office 365 as the way of the future for software licencing and it clearly turned out to be a winner! Both the consumer and business markets are enthusiastic about Microsoft’s Office 365 based on its user-friendly flexibility, effective communications and online productivity solutions. Have you thought about transitioning to Office 365? Does Your Technology Support the “Time is Money” Viewpoint? Advances in technology have enabled small and local businesses to participate in the global marketplace by maximizing productivity; delivering enhanced communication capabilities; providing affordable e-marketing; and offering efficient customer service. It’s becoming increasingly common for small businesses to have user-friendly websites; online catalogs; call centers; customer relationship management tools (CRM); and streamlined inventory management systems. Technology is now primed to wring every ounce of efficiency and productivity out of a business to keep it one step ahead of the competition. How Can Office 365 Benefit Your Business? If you are an individual user or a business owner managing a team of employees, Office 365 offers many benefits including: Work Whenever and Wherever: Access your Office tools from anywhere on any device. Create and edit Word, PowerPoint, Excel and OneNote files and share with your team